Help Desk Analyst -Sr-App Support

360 IT Professionals is a Software Development Company that offers complete technology services in Mobile development, Web development, Cloud computing, and IT staffing. The company provides dynamic feasible IT solutions to its globally positioned clients. The Help Desk Analyst - Sr-App Support role requires a high level of customer experience, researching, analyzing, and interpreting automated system problems, and writing and running SQL queries.

Requirements

• Experience and knowledge of browser-based applications.
• Experience researching, analyzing and interpreting automated system problems.
• Experience working in a Application/Production Support based (not hardware) help desk environment.
• Experience writing and running SQL queries.
• Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.