SENIOR TECHNICAL CLIENT ADVISORY SERVICES, AMERICAS

As a Technical Client Services Manager, you will provide exceptional support to customers throughout their journey with 360T, a leading Foreign Exchange platform. You will tackle a diverse range of tasks in a stimulating SaaS environment and enjoy significant growth opportunities.

Requirements

• Provide first and second line support for all incoming customer queries via email, phone or by any other media related to our platform
• Actively work in UNIX and Windows operating systems; utilize standard UNIX utilities to retrieve and review FIX protocol and XML logs and identify and troubleshoot problems associated with client orders
• Manage and monitor technical integrations, involving pre- and post-trade solutions
• Support coordinator for scheduling and resource allocation
• Facilitate daily discussions with various internal and external technology teams, review pending technical issues, and escalate bugs by using Jira
• Assist with go-lives, to ensure customer is correctly configured and able to execute deals
• Handle Freshdesk cases, which involve various inquiries related to business and technical side
• Collaborate closely with global client service teams to ensure consistent 24/7 support as part of our follow-the-sun coverage model
• Identify software issues and collaborate with internal teams to find solutions
• Efficiently manage the escalation process for unresolved incidents
• Run lesson learned sessions and constantly facilitate knowledge sharing by documenting learnings from the past

Benefits

• Robust benefit package, including 401(K) employer match
• Paid time off
• 360T Academy
• A highly motivated and skilled multinational team
• A central and modern workplace with high development potential in Manhattan
• Performance appraisals on a regular base
• Team Bonding: Enjoy social gatherings and a supportive team atmosphere