Customer Success Manager

3E is a mission-driven company dedicated to creating a safer and more sustainable world. The company provides award-winning regulatory expertise and cutting-edge technology to customers globally. The Customer Success Manager will build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business.

Requirements

• 2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role
• Experience in SaaS, technology, information services, or a similar environment
• Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders
• A customer-first mindset paired with strong business and commercial awareness
• Experience driving product adoption, engagement, and customer outcomes
• Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams

Benefits

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Open PTO and parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)