5.11 is a purpose-driven lifestyle brand looking for a Social Community Specialist to build, grow, and manage online communities, leading social engagement and turning customer interactions into actionable insights.
Requirements
- Lead social engagement for digital campaigns
- Actively engage with customers across platforms
- Support multiple community engagement platforms and tools
- Identify opportunities to strengthen brand perception
- Develop and implement best practices for community management
- Respond to customer inquiries and complaints
- Track, analyze, and report customer feedback trends
- Support activation and growth of non-traditional and emerging platforms
- Help build scalable processes and infrastructure for social engagement
- Support influencer marketing initiatives
- Collaborate cross-functionally with marketing, retail, and customer service teams
- Contribute to blog and content initiatives
Benefits
- Medical, dental and vision insurance
- 401(k) program with employer match
- Employer-paid basic life and AD&D insurance
- Hospital Indemnity/Accident insurance
- Flexible Spending Account/Health Saving Account
- Employee Assistance Program
- Paid Time Off/Paid Holidays/Sick Time
- Casual Dress Code
- Employee Discounts