Social Media Community Specialist

5.11 is a purpose-driven lifestyle brand looking for a Social Community Specialist to build, grow, and manage online communities, leading social engagement and turning customer interactions into actionable insights.

Requirements

• Lead social engagement for digital campaigns
• Actively engage with customers across platforms
• Support multiple community engagement platforms and tools
• Identify opportunities to strengthen brand perception
• Develop and implement best practices for community management
• Respond to customer inquiries and complaints
• Track, analyze, and report customer feedback trends
• Support activation and growth of non-traditional and emerging platforms
• Help build scalable processes and infrastructure for social engagement
• Support influencer marketing initiatives
• Collaborate cross-functionally with marketing, retail, and customer service teams
• Contribute to blog and content initiatives

Benefits

• Medical, dental and vision insurance
• 401(k) program with employer match
• Employer-paid basic life and AD&D insurance
• Hospital Indemnity/Accident insurance
• Flexible Spending Account/Health Saving Account
• Employee Assistance Program
• Paid Time Off/Paid Holidays/Sick Time
• Casual Dress Code
• Employee Discounts