Contact Centre Team Leader
5G-STARLINK PTE. LTD.Malacca City, Malacca, Malaysia
Posted January 6, 2026
Full Time
About the Company
The company's profile is not disclosed in the provided description. Consequently, we cannot detail its core business or product offerings. Potential stakeholders may refer to external sources for comprehensive information. The absence of publicly available data limits the ability to assess its market positioning or corporate culture. Interested parties should seek additional resources for a complete overview.
Job Description
Lead a team of customer service associates, manage staffing schedules, and provide continual evaluation of processes and procedures to improve area operations, efficiency, and service to internal and external customers.
Requirements
- Minimum of 2 years experience within a contact centre environment as a Team Leader for a group of Customer Service Associates
- Coaching and people-development skills through call listening, quality feedback
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual