ServiceNow Program Manager, Lead
631 Booz Allen Hamilton_United StatesVirginia, United States • Bethesda, Maryland, United States
Posted April 13, 2026
99000 - 225000 USD
Full Time
About the Company
Booz Allen Hamilton is a management consulting firm that provides services to federal, state, and local governments, as well as commercial clients.
Job Description
The ServiceNow Program Manager, Lead is responsible for guiding the ServiceNow program through its lifecycle, identifying challenges, mitigating risks, and supporting a team with vision and focus. The role involves designing, implementing, and maintaining impactful programs for Federal Government clients.
Requirements
- 8+ years of experience in management of ServiceNow programs
- Experience writing reports for executive leadership
- Experience managing Federal contracts
- Experience with integrated project schedules and critical path management
- Experience developing and using Work Breakdown Structures and Work Packages
- Experience developing and implementing complex contract program initiatives, change control processes, and managing technical requirements
- Ability to review and comprehend Service Level Agreements and requirements documents
- Ability to analyze the performance of IT services using metric analysis tools
Benefits
- Health benefits
- Life insurance
- Disability benefits
- Financial benefits
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
