Sales & Operations Manager

The Sales & Operations Manager is responsible for driving sales growth across A New Leaf's retail and garden center operations while ensuring an exceptional customer experience and a supportive, inclusive environment for staff and clients. This role owns sales planning and performance, supervises retail staff across locations, leads merchandising and events, and identifies new revenue opportunities—balancing strong business results with our social mission.

Requirements

• Develop and execute monthly and seasonal sales plans to meet or exceed revenue goals
• Expand sales with existing customers and cultivate new business opportunities
• Drive revenue through key offerings such as seasonal plants, Planting Bars, poinsettias, and special events
• Monitor customer sales patterns, trends, and competitor activity to inform strategy
• Identify emerging retail and consumer trends aligned with the brand
• Oversee all retail locations to ensure they are fully staffed, well-stocked, and customer-ready
• Lead visual merchandising, displays, signage execution, and seasonal setups
• Partner with leadership to track inventory needs, best sellers, and back-stock efficiency
• Ensure retail environments are welcoming, professional, and donor-friendly
• Supervise and support retail staff, job coaches, and clients in a respectful, inclusive manner
• Set clear expectations and model professional customer service and sales behaviors
• Balance entrepreneurial goals with A New Leaf's social service mission
• Ensure safe, supportive working environments for all individuals served
• Maintain weekly, monthly, and seasonal sales reports
• Communicate sales performance, trends, and inventory needs to leadership
• Collaborate closely with Marketing, Horticulture, and Program teams