Conversion- Dispatch Specialist

The Dispatch Specialist is responsible for planning and tracking of container movement utilizing most efficient and effective routing on a daily basis.

Requirements

• Communicates daily with Customers, Contract Drivers, Steamship Terminal Personnel, and internal service representatives;
• Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators;
• Meets all customer levels of service and deadline requirements eliminating any service failures.
• Records and audits all documents for equipment tracking
• Track, trace and report container activity
• Manage driver-pay
• Update relevant systems to track appointments and drays
• Authorize equipment drops and monitor container idling
• Communicate company policies and procedures to Contract Drivers, monitor performance against standards, and recommend corrective action to management
• Develops and maintains a positive working rapport with customers, Terminal Operators, and Contract Drivers
• Process and complete all documentation assigned in a timely manner
• Track shipping and billing data appropriately and promptly
• Ability to work in a fast paced environment
• Promotes DDSI's commitment to Contract Driver safety compliance
• Assists Customer Service and other office personnel in handling day to day duties required by management
• Supports the company's commitment to Integrated Management Systems (IMS) certifications

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)