Customer Support Engineer (ITS/DMM)
A3T (Agil3 Technology Solutions)Virginia, United States
Posted March 19, 2026
Full Time
About the Company
Agil3Tech is a leading provider of cybersecurity and IT solutions to federal agencies, including the Department of Defense, Intelligence Community, and Civil Agencies. With over 35 years of experience in C4IM and cyber security, they deliver critical communications and network security services. Agil3Tech offers dynamic career opportunities and holds multiple small business certifications, making them a trusted partner for maintaining and protecting IT infrastructure.
Job Description
As the ITS/DMM Customer Support Engineer, you will provide technical, analytical, and operational support for the Integrated Tracking System (ITS)/Digital Mail Modernization (DMM) system, and act as a model of customer service excellence.
Requirements
- System & Application Support
- Customer Support & Troubleshooting
- Team & Operational Management
- Documentation Management
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement (metropolitan areas)
