IT Support Specialist

Aalyria is a leading technology company that supplies laser communications technology and temporospatial software-defined networking platforms to the aerospace industry. We're seeking an experienced IT Support Specialist to provide comprehensive technical support across our enterprise environment.

Requirements

• Provide tier 1 and tier 2 support for technical issues across Windows, macOS, Linux, and mobile platforms
• Handle password resets, account unlocks, and user access requests
• Troubleshoot common software issues including Microsoft 365, Google Workspace, Zoom, Slack, and line-of-business applications
• Resolve authentication and SSO issues with Okta and other identity platforms
• Diagnose network connectivity problems, VPN issues, and printer configuration
• Support new hire onboarding and employee offboarding processes
• Set up and configure laptops, desktops, monitors, peripherals, and mobile devices
• Escalate complex tier 3 issues to Senior IT Lead with clear documentation
• Create, modify, and disable user accounts across multiple platforms
• Manage group memberships and application access permissions
• Process access requests and ensure proper approval workflows
• Maintain accurate asset inventory and user documentation
• Coordinate with Senior InfoSec Lead on compliance and access reviews
• Deploy software and updates using MDM solutions (Intune, Jamf Pro, or similar)
• Troubleshoot endpoint compliance issues and device enrollment
• Perform basic hardware repairs and coordinate warranty replacements
• Support mobile device setup and configuration (iOS/Android)
• Monitor and respond to security alerts on managed endpoints in coordination with InfoSec team
• Establish help desk workflows, ticketing procedures, and SLA standards
• Develop and maintain knowledge base articles and user guides
• Create documentation for common support procedures and troubleshooting steps
• Identify recurring issues and recommend solutions to reduce support burden
• Build self-service resources to empower users
• Participate in IT projects and system rollouts as needed

Benefits

• Innovative Environment
• Impactful Work
• Growth Opportunities
• Inclusive Culture
• Flexibility
• Compensation and Equity