Trainer

Aambience Services is seeking a Trainer to design and deliver training programs for their BPO Services Department, with a strong focus on Call Center and Back Office operations. The role will support the onboarding and continuous development of agents, back-office teams, team leaders and operational staff.

Requirements

• Bachelor's degree in Education, Business Administration, Communication, Psychology or related field
• Proven experience in designing and delivering training programs
• Previous experience in a BPO, Call Center, Customer Service or Back Office environment will be considered a strong asset
• Good understanding of Call Center and Back Office operations, including inbound/outbound services, CRM workflows, ticketing, data handling and service quality standards
• Familiarity with call management systems such as Genesys, Avaya or similar platforms, as well as CRM/ticketing tools such as Salesforce, Zendesk or similar systems
• Experience with e-learning tools and modern training methodologies
• Advanced MS Office skills, especially PowerPoint
• Excellent command of English, both written and spoken
• Strong written and verbal communication skills in Greek

Benefits

• Competitive remuneration package
• Private medical insurance
• Continuous training and development