Coordination Supervisor (Care Manager)

The Care Manager is responsible for supervising and leading the Care Coordinators in the efficient scheduling of caregivers for client services. This role includes ensuring timely and appropriate caregiver-client matches, maintaining compliance with regulations, and addressing staffing-related issues.

Requirements

• Supervise the coordinating team to ensure the continuous provision of home care services for clients.
• Establish and maintain professional relations with Coordinators, Patients, and Home Health Aides.
• Promote a collaborative and teamwork environment within the department.
• Demonstrate the ability to define problems and tasks, collect data, establish facts, and facilitate resolution.
• Utilize various computer functions to facilitate communication between departments and support overall office operations.
• Maintain punctuality and readiness for work at the assigned start time.
• Report major incidents to the Regional Manager, Director and Assistant Director of Coordination.
• Ensure the maintenance of efficient methods to carry out daily responsibilities by staff, ensuring the continuity of patient care.
• Answer phones in a professional and timely manner.
• Respect patient and employee rights and privacy, maintain the security of protected information, and comply with the agency's compliance program and privacy policies.
• Implement awareness of the company's mission, vision, values, and goals within the team.
• Perform related duties as required and assigned by the Regional Manager, Director and Assistant Director.
• Provide corrective action for staff and Home Health Aides as needed.
• Monitor patient satisfaction and follow up on any patient complaints.
• Monitor adherence of all staff to contractual and government regulatory guidelines.
• Assist Directors as needed in their responsibilities.

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development