Principal Sustaining & Forward Deployed Engineer

Abacus Insights is a mission-led technology company that is transforming how data works for health plans. The Principal Sustaining and Forward Deployed Engineer will be responsible for production operations, incident response, and post-launch system reliability across the company's platform.

Requirements

• 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations
• Deep hands-on experience operating production systems in AWS
• Strong experience troubleshooting Databricks and large-scale data platforms
• Proficiency in Python and experience building production services or tooling
• Strong understanding of distributed systems, incident management and RCA practices, monitoring, alerting, and observability, CI/CD Pipelines that leverage Infrastructure as Code.
• Proven ability to own problems end-to-end, from detection to permanent resolution
• Excellent communication skills, especially during incidents and customer escalations
• Ability to work backward from customer impact to root cause across systems and codebases, delivering fixes in environments with minimal documentation.

Benefits

• Unlimited paid time off
• Work from anywhere
• Comprehensive health coverage
• Equity for every employee
• Growth-focused environment
• Home office setup allowance
• Monthly cell phone allowance