Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. The Field Service Engineer 1 position is a remote location that requires a Valid Driver’s License and travel up to 70%.
Requirements
- Represent Abbott Diagnostic Division to its customers
- Provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance
- Troubleshoot and resolve complaints reported by customers
- Maintain a safe work environment following laboratory safety guidelines
- Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott
- Integrate effectively into the service team
- Work effectively within a diverse and dynamic team environment
- Support on call rotation
- Time, territory, and inventory management
- Standby and after-hours responsibilities
- Flexible working hours
- Unpredictable Travel
- Travel for the support of other territories and training
- Providing on-site critical account support inside and outside of district boundaries
- Responsible for IRL ownership to achieve organizational goals and customer satisfaction
- Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T)
- Responsible for maintaining ownership of customer issues until successful escalation or hand-off takes place
Benefits
- Career development with an international company
- Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
- Excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit
- Recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
- Recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists
