The Night Supervisor, directly oversees the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the company, by clients, and by regulatory authorities.
Requirements
- Supervise the daily activities of operations team members.
- Set priorities for the team to ensure completion of tasks.
- Effectively recruit, manage, and lead a team with a focus on maintaining the functionality and safety of operations.
- Participate in monitoring and developing team member performance, including evaluations, training, and recognition.
- Ensure work assignments and schedules meet department, facility, and contractual needs.
- Ensure GMP documentation standards are met in compliance with client quality standards.
- Respond to client inquiries, requests, and concerns.
- Utilize company policies and guidelines to solve work problems.
- Ensure department training programs and recertification programs are being conducted within appropriate timeframes.
- Meet with clients to ensure needs and expectations are being met.
- Implement and manage quality control monitoring and safety programs; maintain a safe work environment.
- Achieve operational performance and functional service activities.
- Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.
- Monitor and maintain appropriate staffing levels and daily schedules.
- Special projects and other duties as assigned.
Benefits
- Comprehensive benefits package