Project Manager

The Onsite Service Project Manager for ABM's Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services. Please note: this position will require the selected candidate to work events and post events as needed. This will include weekends and holidays.

Requirements

• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner
• Develop and maintain close relationship with customers
• Provide customers with information regarding additional services available at ABM
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback
• Inform management and leadership of status of work; identify potential issues and recommend appropriate action
• Operates with high degree of autonomy; independently plans activities to meet objectives
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services
• Develop and maintain solid relationship with customer and be the face of ABM for the customer
• Understand customer requirements and offer ABM services to meet their needs
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work)
• Monitor financial performance and identify steps required to ensure budgetary goals are met
• Review budgets, costs, chargebacks and inventory control to ensure labor and supplies are within budget

Benefits

• Comprehensive benefits package
• Incentive or bonus program