Director, Client Experience (MS)

This role is responsible for building and leading the Client Experience function for Managed Services' most strategic clients, overseeing onboarding, client relationships, and account growth, and ensuring a consistent, high-quality experience across delivery. The Director, Client Experience, will stand up and lead a team of consultants aligned to core service lines, defining the role, responsibilities, and operating model for the CX team, and establishing standards for client engagement, communication, and escalation.

Requirements

• Bachelor's degree
• Minimum of eight (8) years of experience in client experience, account management, or service delivery leadership
• Proven track record of managing large strategic accounts and leading high-performing teams

Benefits

• Competitive compensation package
• Medical and dental coverage
• 401(k) plans
• Wide range of paid time off options
• Flexible work environment
• ACA Paid Holidays
• Summer Fridays
• Personal/Family Care
• Student Debt Forgiveness
• Pet Insurance