Senior Manager, Data & Analytics

This role is responsible for building and leading the reporting and analytics function for Managed Services. The Senior Manager, Data & Analytics will assess the current state, define a clear approach to reporting and analytics, and stand up a scalable function from the ground up.

Requirements

• Assess the current state of data, reporting, and analytics across Managed Services, identifying gaps, inconsistencies, and opportunities
• Define and implement a reporting and analytics strategy aligned with business priorities
• Build core reporting and dashboards from the ground up, establishing a clear and consistent reporting framework
• Define and standardize key performance metrics across teams
• Lead forecasting efforts for volume, capacity, and turnaround times
• Ensure data accuracy, integrity, and consistency across all reporting
• Manage and develop a team of two (2) analysts while remaining hands-on in analysis and output
• Prioritize and balance immediate reporting needs with the development of scalable, structured solutions
• Partner with leadership to translate business needs into actionable insights
• Drive adoption of reporting tools and promote consistent, effective data usage in decision-making
• Bring structure and discipline to reporting processes, reducing ad hoc and duplicative work over time
• Go beyond reporting to interpret performance, identify drivers, and explain business outcomes
• Investigate inconsistencies or unexpected trends, identifying root causes rather than accepting outputs at face value
• Form a clear point of view on performance and communicate insights and implications to leadership
• Partner with stakeholders to understand business context and connect data to operational activity
• Challenge assumptions and surface risks, gaps, or issues reflected in the data

Benefits

• Medical and dental coverage
• 401(k) plans
• Paid time off options
• Flexible work environment
• Designated ACA Paid Holidays
• Summer Fridays
• Personal/Family Care
• Leaves of absence
• Student Debt Forgiveness
• Pet Insurance