Software Support Engineer (Backline)
AccelaUnited States
Posted March 23, 2026
75000 - 80000 USD
Full Time
About the Company
Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes.
Job Description
Serve as the primary escalation point for unresolved cases from the Frontline team, conduct detailed log analysis, and collaborate directly with Product Management & Engineering on debugging and verification.
Requirements
- 4-7 years of SaaS product support or software engineering experience
- Advanced SQL and relational database knowledge
- Strong understanding of web application architecture, REST APIs, and integrations
- Hands-on experience with debugging tools
- Root cause analysis and problem-solving skills
- Experience with at least one programming or scripting language
Benefits
- Flexible time off
- Comprehensive medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Well-being benefits
