The Technical Trainer designs, develops, and delivers engaging product and user training focused on the Accela Civic Platform.
Requirements
- BA/BS degree in Education, Instructional Design, Business Administration, or related field.
- 3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment.
- 3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications.
- Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.).
- Strong presentation, communication, and editing skills with attention to instructional clarity and engagement.
- Ability to manage multiple training projects in a fast-paced environment with minimal supervision and ability to navigate ambiguity.
- Collaborative, innovative mindset with strong attention to user experience.
- Familiarity with government workflows is a plus.
Benefits
- Medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits