The Technical Trainer designs, develops, and delivers engaging product and user training focused on the Accela Civic Platform.

Requirements

BA/BS degree in Education, Instructional Design, Business Administration, or related field.
3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment.
3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications.
Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.).
Strong presentation, communication, and editing skills with attention to instructional clarity and engagement.
Ability to manage multiple training projects in a fast-paced environment with minimal supervision and ability to navigate ambiguity.
Collaborative, innovative mindset with strong attention to user experience.
Familiarity with government workflows is a plus.

Benefits

The Technical Trainer designs, develops, and delivers engaging product and user training focused on the Accela Civic Platform.

BA/BS degree in Education, Instructional Design, Business Administration, or related field.
3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment.
3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications.
Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.).
Strong presentation, communication, and editing skills with attention to instructional clarity and engagement.
Ability to manage multiple training projects in a fast-paced environment with minimal supervision and ability to navigate ambiguity.
Collaborative, innovative mindset with strong attention to user experience.
Familiarity with government workflows is a plus.