Director, Client Delivery

The Director of Client Delivery will act as the voice of the customer, making sure that all delivery functions are consistent and in line with achieving our customer’s success.

Requirements

• Lead, grow and manage a team of Account Managers/Directors to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client.
• Coordinate with Operations, Technology, Product and Accounting departments to raise, consolidate and prioritize requests until the solutions are implemented or topics are addressed.
• Develop and maintain strong relationships with the clients at all different levels.
• Ability to manage multiple projects and facilitate its success from the original concept to the final implementation.
• Work closely Account Management team to coordinate project details and to ensure timely completion.
• Provide organization, direction and coordinate for business reviews, savings matrix, new client implementations and all other client specific initiatives.
• Develops people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion process, keeping an open dialogue with your team, identifying training opportunities.
• Consistently provides team members guidance, goal setting and performance feedback on a regular basis.
• Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solutions.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance