Operations Analyst

The operations analyst acts to minimize the impact on customers due to changes or demands. They are responsible for the operation as a whole, monitoring systems and communication, and analyzing problems. They maintain fluidity and continuous information for the next work shift. They must have strong computer skills, attention to detail, and excellent communication and relationship management skills.

Requirements

• Minimum 1 year in operations or airline crew scheduling experience is preferred
• Bachelor's degree from an accredited college or university (Minimum On going)
• Hotel or Airline background will be an asset
• Strong computer skills, with an emphasis on Microsoft Office products especially Excel
• Ability to effectively manage work load in a fast paced atmosphere
• Attention to detail and the ability to produce high quality work is a must
• Exceptional verbal and written communication skills
• Outstanding relationship management and customer service orientation skills
• A profound understanding of how political, social and cultural differences between countries, people and cultures affect a successful partnership
• Flexible to work afterhours based on business demand
• Multilingual skills are mandatory, English (advanced) and Spanish (intermediate)