An experienced Procurement Manager with a background in a heavily operational-based procurement role, responsible for establishing and maintaining client relationships, developing strategic sourcing strategies, and delivering contract commitments through exceptional procurement delivery.
Requirements
- Establish and maintain relationships with key stakeholders at all levels within the airline and hotel partners
- Communicate and meet with major clients on a regular basis to ensure that API deliverables are met
- Create a client sourcing strategy based on solid market insights
- Report on strategy and savings matrix for nominated accounts
- Develop and deliver strategic account objectives
- Suggest solutions and innovative ideas to meet client needs
- Manage complaints and problems in a timely and effective manner
- Prepare monthly, quarterly, and annual reports and budget forecasts for the client
- Provide strategic leadership to expand opportunities within assigned accounts
- Communicate to the Vertical Leader on client performance, strategies, and needs
- Coordinate and manage weekly meetings with the designated airline to ensure sourcing deliverables remain on target and airline sign-off approval processes are followed
- Maintain an action log to ensure all parties are aware of action points and follow-up resolve points are understood, leading weekly meeting to review with the airline and internally
- Support and help prepare client communications ranging from weekly performance meetings to business reviews
- Assist the Research & Sourcing team in ensuring all details of a destination presentation are accurate and offered to the airline for review
- Document, trouble shoot and resolve operational and sourcing events
- Become knowledgeable with API’s technology platforms for the Account Management department
- Maintain spreadsheets and update databases as required
- Support Director or Account Management on assigned projects as requested in line with the growth of the business
- Develop and implement strategic category management plans
- Manage the central repository for contracts (Salesforce), including activity planning and the timely execution of contracts
- Obtain data from varied sources to identify and support fact-driven opportunities
- Ensure analysis is accurate, comprehensive, and robust
- Conduct market analysis to drive hotel sourcing strategies
- Conduct risk analysis to continually review contracts, market opportunities, and take action as required
- Share market knowledge and experience with other team members to support the success of other airline accounts
- Develop, implement, and manage an appropriate SRM Strategy across your client’s hotel and ground transport supplier program
- Manage crew member feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented
- Identify where supplier performance management is required and implement performance improvement plans where necessary
- Ensure the team adds new hotels to the system and ensure all information is accurate
- Actively seek opportunities and negotiate on preferred rates for Crew, Business and Leisure Travel
- Ensure they are loaded and maintained properly on HotelExpress for clients
- Verify all hotel contract information is loaded correctly into ACES for OPS and for Accounting
- Review ACES schedules monthly to ensure hotels are downloading their schedules and identifying any risk in advance
- Assist the OPS department with follow-up to the hotels to ensure that their schedules are accepted, and troubleshoot any issues
- Verify the client backup list is accurate and loaded into ACES for OPS
- Ensure all opportunities (upcoming contract expirations and/or new destinations) are in Salesforce with accurate business start dates and revenue projections
- Ensure contracts are entered into Salesforce prior to the contract start date
Benefits
- Generous Paid Time Off
- 401k Matching
- Health insurance
- Retirement Plan
- Travel opportunities
- Opportunities for career growth and professional development
- Employee recognition and reward programs
