VP, Technical Operations & Support

Accommodations Plus International (API) is seeking a Vice President of Technical Operations & Support to lead the strategy and execution of technical operations and support functions. The successful candidate will drive seamless, secure, and reliable support of mission-critical software applications and employee systems, ensuring optimal system performance and superior customer and employee satisfaction and retention.

Requirements

• Strategic Leadership: Develop and execute a comprehensive technology operations and support strategy
• Operational Excellence & Reliability: Oversee the design, planning, implementation, and maintenance of support systems and tools
• Customer Support & Experience: Define and implement world-class incident management and customer support strategies
• Team Management & Development: Build, mentor, and lead high-performing support teams
• Process Improvement: Drive continuous improvement of products and processes via thorough RCA analyses
• Operational Excellence: Enforce Service Level Objectives (SLOs) and key Performance Indicators (KPIs) for API’s applications

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan