Support Agent

We're looking for a Support Agent to join our team in Dublin, Ireland. As a Support Agent, you'll work with our customers to resolve their queries and issues in a timely and professional manner. You'll be responsible for answering tickets from customers via Salesforce, responding to customer queries, and providing customers with relevant information about our service and product.

Requirements

• Strong bookkeeping / accounting knowledge (essential)
• 2+ years' experience in SaaS customer support, ideally in a high-volume, ticket-based environment
• Experience using ticketing systems (e.g. Salesforce, Zendesk) to manage and resolve customer queries efficiently
• Strong troubleshooting and problem-solving skills
• Confident written and verbal communication skills
• Experience handling customer queries across multiple channels, including phone and email
• High attention to detail and accuracy when working with customer data and financial information
• Ability to manage multiple queries, prioritise effectively, and meet response SLAs

Benefits

• 28 days annual leave + bank holidays + your birthday off
• Hybrid working from London or Dublin offices
• Working from abroad - up to 6 weeks per calendar year
• Private Health Insurance
• 5% Pension contribution
• Life Assurance - 4 x Salary
• Income Benefit
• Wellbeing initiatives