Representative - Inside Sales

As a Representative - Inside Sales, you will interact with existing customers to increase sales of the Company's products and/or services, creating customer satisfaction and adding value to the customer's buying experience.

Requirements

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.
• Ability to perform multiple tasks simultaneously, Working in team environment, Communicate clearly, both verbally and in written form, Attention to detail, Ability to prospect and market concepts to existing and potentially new accounts, Take action and solve a range of problems that may be difficult but are not typically complex

Benefits

• Paid time off
• Medical
• Dental
• Vision coverage
• Retirement savings plans