IT Intern, Connecticut

The IT Intern is responsible for ensuring technology systems, hardware, and support structures remain reliable and effective across Achievement First schools. The role requires regular travel between schools and strong customer-service orientation.

Requirements

• Demonstrate strong customer-service orientation and willingness to learn new tools and techniques
• Create and maintain documentation using Google Docs and Sheets
• Organize and inventory technology equipment and tools
• Follow directions carefully and maintain high accuracy and attention to detail
• Work full-time (40 hours/week) and maintain strong punctuality
• Troubleshoot laptop hardware, software, and Wi-Fi/network connectivity issues
• Provide Tier 1 support for wireless, LAN, laptops, Chromebooks, printers, and AV equipment
• Engage in moderate physical activity when moving or setting up technology equipment
• Perform Windows imaging using approved tools and deployment procedures
• Install required applications, updates, drivers, and security tools
• Apply organizational policies (network configuration, account setup, security baselines, device naming conventions)
• Assist the IT team in troubleshooting and training for a network of 500+ staff users
• Provide friendly, responsive support for employees with varying levels of technical skill

Benefits

• Transportation benefits
• Potential for extension beyond the summer depending on performance, budget, and departmental needs