Communications & Positioning Manager

We are looking for a Communications & Positioning Manager to own the governance and execution of all customer and member-facing communications, as well as internal and external operational positioning of the COPs organization.

Requirements

• 4-6+ years of experience in customer communications, content strategy, program management, operations or similar SaaS operational roles.
• Exceptional writing, editing, and narrative development skills.
• Strong cross-functional collaboration experience, especially with Marketing, Customer Success, Product, and Operational teams.
• Demonstrated ability to manage complex workflows.
• Highly organized, governance-oriented, and comfortable owning a centralized communications function.
• Experience with tools such as Salesforce, Catalyst/Gainsight, Loopio, and project management systems, etc.

Benefits

• Rewards for your impact through our Recognition and Rewards program
• Health Benefits and Life Insurance Coverage beginning on your first day
• Parental Leave Top-up
• Employer matched RRSP contributions
• Flexible Vacation to recharge, so you can bring your best
• Employee and Family Assistance Program offering mental health, legal, and financial counselling
• Supported professional development and career growth (Linkedin Learning, mentorship)
• Employee-Led Employee Resource Groups that celebrate our diversity
• Regular events designed to build connection, belonging, and well-being