Customer Success Associate (12-14 month contract)

At Achievers, we believe recognition fuels performance, and our customers rely on us to help them build workplaces where people truly thrive. As a Customer Success Associate, you’ll be at the heart of that mission, owning the strategy and long-term success of some of our most important mid-market customers. You’ll drive product adoption, identify growth opportunities, and influence expansion by showcasing best practices and measurable outcomes.

Requirements

• 2+ years of account management experience at a software/SAAS company
• Strong business acumen and proven ability to influence decision makers in various sizes of organizations
• Individuals who have completed formal sales training through a recognized program
• Proficiency with CRMs such as Salesforce or other force.com platforms
• Experience in preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
• Experience managing a sales pipeline and carrying a sales quota
• Strong customer-facing skills including expectation management, communication skills, information management

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Tuition Reimbursement
• Relocation Assistance