1ST LINE SUPPORT TECHNICIAN

We are seeking a 1st Line Support Technician to support end-users with their IT services via phone, email, and face-to-face interaction. The role involves identifying and resolving issues, escalating them as necessary, and providing excellent customer service. The ideal candidate is organised, communicative, and possesses problem-solving skills.

Requirements

• Experience of Microsoft Windows 7, 8 & 10 and Microsoft Server 2012
• Experience of Microsoft Exchange 2007 mailbox administration
• Experience of Microsoft Active Directory user administration
• Experience of PC and Laptop configuration, support and troubleshooting
• Experience of Microsoft Office 2007, 2013 & Office 365
• Confident written and verbal communication skills
• Good problem solving skills
• A positive approach to learning

Benefits

• Salary bonus
• Pension scheme
• Training funding
• Excellent career development opportunities