The Customer Success Account Manager

The Customer Success Account Manager is responsible for bringing Jobvite's best practices, innovations, and capabilities to a strategic portfolio of customers on the Jobvite Engage product.

Requirements

• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
• Establish and deepen relationships with Jobvite clients
• Proactively engage customers and work closely with named accounts to verify they are trained and effectively using the product
• Implementation best practices and personalized recommendations to ensure customers maximize value from their investment in Jobvite
• Effectively communicate application features and product information for new releases and updates
• Monitor and identify trends in adoption and utilization and provide guidance to customers as part of annual Success Review
• Track account activity to identify churn risk and work proactively to eliminate that risk
• Provide timely account summary status reporting to department VP
• Contribute to a high rate of subscription renewals across your customer base by identifying and assessing renewal risks and collaborate with internal teams to eliminate
• Function as the voice of the customer and provide internal feedback on how Jobvite can better serve our customers