Client Service Manager

Are you a relationship-builder, strategic thinker, and natural problem solver? We are seeking a Client Service Manager to join our dynamic team at Acosta. In this pivotal role, you will take ownership of key accounts and lead the charge in delivering best-in-class service to our clients. You will drive revenue growth, deliver strong margins, and ensure top-level client satisfaction & retention.

Requirements

• Take ownership of key accounts and lead the charge in delivering best-in-class service to clients
• Drive revenue growth within client portfolio
• Deliver strong margins through strategic planning and flawless execution
• Ensure top-level client satisfaction & retention
• Grow existing client business and unlock new opportunities
• Identify, lead, and execute strategic initiatives that benefit both Acosta and our clients
• Partner with Syndicated Retail Sales and Internal Operations teams to build actionable, insight-driven Retail strategies
• Define reporting needs, analyze performance data, and share insights that shape future plans
• Serve as the communication bridge between clients and internal Retail teams
• Oversee new product launches, program changes, training initiatives, and special requests
• Address issues quickly and effectively while keeping quality and relevance in focus
• Promote and adopt best practices across teams
• Support new business development and take on additional strategic projects as needed

Benefits

• Flexible scheduling options
• Competitive salary and benefits
• Opportunities for growth and development