Customer Success Team Lead
AcrisureSan Diego, California, United States
Posted March 18, 2026
29000 - 31000 USD
Full Time
About the Company
Acrisure is an affordable ACA-compliant benefits provider to thousands of employers.
Job Description
SBMA is seeking a Customer Success Team Lead to join their growing team. The Customer Success Team Lead will work closely with members and providers to assist with product and service-related inquiries.
Requirements
- Provide Day-to-Day Support to CSRs
- Assist team members with questions, policy clarifications, and system navigation
- Monitor Adherence and Performance
- Team Coaching and Development
- Manage Team Escalations
- Conduct Escalated Member Outreach
- Support Training Activities
- Quality Assurance Support
- Assist With Process Improvements
- Serve as a Point of Contact
Benefits
- Comprehensive medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off
- Employee Assistance Program (EAP)
- Calm app subscription
- 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave
- Paid paternity leave
- Legal plan options
- Pet insurance coverage
