Implementation Specialist I

Implementation Specialist I responsible for client engagement, developing strong client relationships, and becoming an expert in the Heartland Payroll System. Requires a high school diploma or equivalent and 1+ years of experience in technology, customer-facing role, or sales.

Requirements

• High school diploma or equivalent
• 1+ years experience in technology, customer-facing role or sales
• Computer literate with strong technical aptitude and a drive to learn
• Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities
• Demonstrates client-centric mentality with empathy, care and high engagement attitude
• Ability to successfully operate in an entrepreneurially-spirited work environment
• Must have analytical, problem solving and critical thinking skills and comfortable making quality decisions
• Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent
• High personal accountability to meet team and individual metrics
• Outstanding organizational and follow up skills
• 2+ years experience in Operations, Sales Support or client-facing position

Benefits

• Comprehensive medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Fertility benefits
• Wellness resources
• Paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• Calm app subscription
• Immediate vesting in a 401(k) plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Commuter benefits
• Employee discount programs
• Paid maternity leave and paid paternity leave (including for adoptive parents)
• Legal plan options
• Pet insurance coverage