Junior Service Desk Technician
ActioNet, Inc.Washington, District of Columbia, United States
Posted October 10, 2025
40000 - 48000 USD year
Full Time
About the Company
ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, and HDI-certified IT solutions provider specializing in cloud-based solutions, cyber security, and agile software engineering. ActioNet follows PMI and ITIL methodologies and is recognized for its financial performance and outstanding workplace culture, including being named one of the Best Workplaces for Commuters by the Fairfax County Department of Transportation and a Washington Post Top Workplace.
Job Description
ActioNet is seeking a reliable Junior Service Desk Technician (Tier 1) to join their IT support team. The role involves providing first-line technical support to end-users, handling hardware, software, network issues, and assisting with user account management. Candidates should be customer-focused, possess strong communication skills, and have a passion for problem-solving.
Requirements
- Serve as the initial point of contact for IT support requests
- Diagnose and resolve hardware, software, network, and mobile device issues
- Escalate complex incidents to Tier 2 support
- Document support interactions in a ticketing system
- Assist with user account creation and password resets
- Troubleshoot VPN connections
- Follow standard operating procedures
- Share knowledge base solutions
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
