ActioNet is seeking a Network Operations Engineer (Tier III) to join our team in a Mission Essential designated position. The position requires up to 10% travel and has a 98% customer retention rate, making ActioNet a Top Workplace for 11 consecutive years.
Requirements
- Multi-disciplined senior network engineer with experience maintaining and fixing wired, wireless, and mobile broadband solutions in response to network faults, errors, incidents, and problems
- Provides touch labor for all network devices.
- Oversees monitoring of network assets per SLAs.
- Performs break/fix and maintenance activities.
- Deals with more complex network issues, requiring a deeper understanding of the support IT infrastructure.
- Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.
- Common tasks include resolving configuration issues and account administration.
- Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies.
- Trains junior NOC technicians via knowledge transfer and creation of knowledge articles.
- Investigates and diagnoses incidents to restore failed network services as quickly as possible.
- Leads root cause analysis and suggests resolutions for network infrastructure problems.
- Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.
- Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment.
- Knowledge of network protocols such as OSPF, BGP, and EIGRP.
- Experience with Cisco command line interface and configuration.
- Troubleshoots complex problems to closure.
- Hands-on technical position that provides Tier 3 technical expertise.
- Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.
- Communicates clearly and succinctly, both written and orally, and presents products and ideas in a business-like manner.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Paid Time Off (PTO) & 11 Paid Holidays
- Life and Disability Insurance
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Recognition and Referral Programs
- Employee Assistance & Identity Theft Protection
