Tier 2 - Desk Side Support - IT Specialist
ActioNet, Inc.Washington, District of Columbia, United States
Posted November 1, 2025
65000 - 75000 USD year
About the Company
ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, and HDI-certified IT solutions provider specializing in cloud-based solutions, cyber security, and agile software engineering. ActioNet follows PMI and ITIL methodologies and is recognized for its financial performance and outstanding workplace culture, including being named one of the Best Workplaces for Commuters by the Fairfax County Department of Transportation and a Washington Post Top Workplace.
Job Description
ActioNet is seeking a Tier 2 - Desk Side Support - IT Specialist to provide technical and administrative support for IT operations in Washington, D.C. This role combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success. Candidates should have a Bachelor’s degree and 3+ years of experience. This position requires a reliable and professional individual.
Requirements
- Provide Tier 2 desk side and remote support for end-user systems.
- Diagnose and resolve complex issues involving Windows OS, Active Directory, SCCM client health, BitLocker recovery, and Intune-managed devices.
- Perform system imaging, patch deployment, and configuration management using SCCM and Intune.
- Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.
- Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.
- Perform administrative and clerical tasks to support IT operations and project activities.
- Maintain and organize project files, reports, and technical documentation.
- Schedule and coordinate meetings, prepare agendas, and record minutes and action items.
- Draft and edit correspondence, project reports, and technical briefings.
- Create and maintain spreadsheets for budgeting, cost tracking, and project status updates.
- Manage office calendars, meeting logistics, and travel arrangements for staff.
- Support IT-related data entry, record management, and non-technical documentation tasks.
- Monitor IT asset inventory and assist with procurement tracking.
- Ensure compliance with IT security policies, standards, and procedures.
- Mentor junior administrative and technical personnel
- Handle sensitive or classified materials with discretion and accuracy
- Provide word processing, spreadsheet, and database support for IT teams
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
