The CRM Specialist (Operational) is responsible for the operational management, maintenance, and optimization of the CRM platform within the organization. This role focuses on ensuring that CRM systems are running efficiently, data flows seamlessly, and business operations are supported through accurate and timely customer data.
Requirements
- Bachelor’s degree in Business, Information Technology, Marketing, or a related field.
- 2–4 years of experience working with CRM systems, preferably in an operational role.
- Strong understanding of leveraging data to trigger email/SMS sends and personalize templates.
- Exceptional attention to detail, ensuring error-free email deployment with proper grammar, spelling, and formatting.
- Ability to work independently while collaborating cross-functionally, operating both strategically and tactically in a fast-paced environment.
- Comfortable developing high-level strategies while also handling hands-on execution.
- Growth mindset with a passion for learning, feedback, and continuous improvement.
- Strong ability to manage multiple priorities, work under tight deadlines, and stay highly organized.
- Excellent project management skills with a keen eye for detail.
- Enthusiasm for retention marketing and its evolving landscape.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan