We’re a social-first brand looking for a Community Manager to help nurture, protect, and grow our online community across platforms 7 days a week.
Requirements
- 2+ years of experience in community management and/or social media for a consumer brand (DTC, fashion, lifestyle strongly preferred)
- Proven ability to manage high-volume inbound messages (comments + DMs) across multiple platforms
- Excellent written communication skills with the ability to adapt voice to match brand tone (including humor)
- Highly empathetic and customer-obsessed; comfortable handling sensitive or escalated situations with maturity and care
- Strong organizational skills and ability to work efficiently in fast-moving environments
- Experience working with customer support and social tools such as Zendesk, Gorgias, or similar systems, plus native platform inboxes
- Willingness and availability to work a schedule that supports 7-day coverage, including rotating evenings/weekends