Head of Operations

We’re looking for a Head of Operations to build and own the operating system of a fast-growing DTC brand scaling from ~$13M to $20M+. This role is responsible for turning strategy into execution at scale — owning the cadence, systems, and infrastructure that keep the business running efficiently without relying on the Founder.

Requirements

• 3–7+ years in operations within a DTC / eCommerce brand
• Experience scaling a business from ~$10M to $30M+ (or similar stage)
• Strong exposure to supply chain, fulfillment, and vendor management
• Experience owning internal operations, not just projects
• Deep understanding of operating systems (EOS or similar)
• Strong financial literacy (P&L, forecasting, cost control)
• Experience building and managing processes, SOPs, and team structures
• High proficiency with tools like Notion, Slack, and operational dashboards
• Comfortable using AI tools (ChatGPT, Claude, etc.) in daily workflows
• Highly execution-oriented — moves fast and takes ownership
• Strong organizational and prioritization skills
• Able to balance speed with structure
• Proactive problem-solver who anticipates issues before they happen

Benefits

• Flexible work arrangements
• Autonomy and independence
• Opportunity to work on complex and challenging problems
• Potential for long-term contract with the company