2nd Line IT Support Engineer
Acturis LimitedLondon, England, United Kingdom
Posted April 20, 2026
Full Time
About the Company
Acturis is a global SaaS leader transforming the insurance industry, combining agility and innovation with scale and stability.
Job Description
At Acturis, innovation isn’t just part of our culture - it’s in our DNA. As a 2nd Line IT Support Engineer, you will be resolving complex L2 issues and supporting endpoint management in a hybrid environment. You will also contribute to root cause analysis and mentor junior engineers through technical leadership and documentation.
Requirements
- Proven L2 enterprise IT support experience with strong troubleshooting across Windows Server, networking, VDI, and identity services.
- Confident working with M365, Intune, PowerShell scripting, and enterprise engineering tools such as Jira and Confluence.
- Strong communication skills, thorough documentation skills, and enjoyment of raising standards through mentorship and continuous improvement.
Benefits
- structured development
- clear progression
- genuine ownership
- transparent progression structure
- regular feedback
- annual performance reviews
- opportunities to lead cross functional initiatives
- influence tooling and support practices
- support the development of junior team members
