Technical Support Analyst - French speaking

As a Technical Support Analyst at Acturis Canada, you will be supporting the growth of the company in the French Canadian market. You will be responsible for solving system user problems, resolving customer questions and issues, and providing quality customer service. You will also be expected to identify and gather ideas for new functionality and services, and visit customers to identify opportunities for improved use of the Insurance System.

Requirements

• An aptitude for applying technology and structured problem solving
• An ability to work in teams and learn quickly
• Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
• Fluent in French and English
• Excellent communication skills
• Enthusiastic about providing quality customer service
• Logical, well organised and practical
• Confident and eager to take responsibility

Benefits

• 20 paid holiday days each year
• 100% employer paid benefits after three months on the job
• Annual bonus and company share incentive schemes depending on performance and seniority
• Hybrid work schedule: work from home up to 3 days per week