The Lead, Operations Specialist is the subject matter expert responsible for assisting leadership with oversight of their respective teams. The individual will provide feedback, training, and guidance to ensure operations staff is following department protocol and processes.
Requirements
- Mentors, guides and provides oversight assistance of the operations team
- Applies subject matter expertise in evaluating operations process need and improvements
- Conducts routine reviews to ensure that all necessary employee competencies are completed and updated routinely based on needs
- Identifies areas of improvement for operations based on day to activities
- Consults across teams, provides mentorship, and contributes specialized knowledge
- Develops and maintains working knowledge of current products and services offered by the company
- Demonstrates various techniques and documentation to streamline production process
- Identifies team member strengths and opportunities and reports findings up to supervisors
- Assumes responsibility for resolving team member escalations by working with multiple business partners while consistent communication is present with the member
- Coach’s others on how to navigate through systems to find information as needed
- Assists with training new employees and assists other team members with problems they encountered while interacting with other organizational members
- Performs ad hoc deep dive analyses for specific operations problems
- Trains and develops team members to ensure AdaptHealth policy and protocol is being followed
- Takes escalated phone calls that cannot be effectively resolved by team members
- Assists in conducting team meetings to educate on operational processes, day to day operations and re-training efforts that are required
- Develops and enhances processes and operations job aides and standard operating procedures
- Provides quality feedback to other AdaptHealth leadership
- Leads special projects or assignments and delegates responsibilities to others
- Assume on-call responsibilities during non-business hours in accordance with company policy
- Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling
- Develops and maintains working knowledge of current HME products and services offered by the company
- Maintains patient confidentiality and functions within the guidelines of HIPAA
- Completes assigned compliance training and other educational programs as required
- Maintains compliant with AdaptHealth’s Compliance Program
- Performs other related duties as assigned
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Holiday pay
- Life insurance
- Disability insurance