Technical Support Specialist
Adept Consulting Services, Inc.Pennsylvania, United States
Posted September 6, 2025
Full Time
About the Company
This is a position associated with a long-term contract with excellent career-building opportunities.
Job Description
The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. This is a work-from-home position that requires a tech-savvy person who can predict potential issues and is looking for a career opportunity that is challenging.
Requirements
- Website monitoring includes analyzing notifications and alerts for escalation, supporting real-time and scheduled events, and ensuring all automated communications are distributed without error.
- Provide support communications for customer issues.
- Interface with team leadership to understand daily / weekly roles and responsibilities and provide status updates on all activities daily.
- Performs quality assurance (testing) procedures to ensure error-free working products and applications.
- Evaluation and analysis of digital program performance and preparation of standardized analytical reports for internal and external purposes.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
- STD/LTD
- Accidental Dismemberment