IT Service Desk Manager (FTE)
AdeptSourceRedwood City, California, United States
Posted May 15, 2023
Full Time
About the Company
AdeptSource is a global IT consulting partner that specializes in delivering high‑level, hard‑to‑find IT talent to meet clients’ staffing and project goals. Leveraging a proprietary recruiting process and a vast internal database, the company offers flexible solutions—full‑project delivery, contract, contract‑to‑hire, or permanent placements—while maintaining low overhead to pass savings on to clients. AdeptSource’s focus on technical expertise, rapid placement, and cost‑effective service differentiates it in the competitive staffing market. In addition to its commercial offerings, the firm supports social impact by sponsoring an abandoned child through Arms of Love International for every placement. AdeptSource’s culture of integrity and professionalism makes it an attractive partner for organizations seeking reliable, top‑tier IT professionals.
Job Description
The IT Service Desk Manager oversees the Service Desk staff and ensures end users receive proper assistance. The role involves managing procedures, prioritizing and resolving incidents, and planning service desk functions according to best practices like ITIL.
Requirements
- 7 years of experience and 3 years of Management experience
- Extensive application support experience with various modules of ServiceNow & Office 365
- Extensive knowledge of computer hardware, including PCs and Macs.
- Working knowledge of a range of diagnostic utilities and remote tools.
- Experience with desktop and server operating systems, including latest Windows and Mac OS.
- Familiarity with the advanced principles of ITIL. ITIL certification preferred
- Proven track record of developing and providing SLAs and Service Desk deliverables.
- Demonstrated progressive experience in the management of a technical support team.
- Experience leading a Service desk team is mandatory.
Benefits
- Competitive salary
- Bonus
- Equity
