Adobe Experience Platform (AEP) Support Manager

At Adobe, we are changing the world by providing people with tools to bring their ideas to life and develop content that makes life more fun and work more meaningful. We're a company that understands that product innovation comes from people innovation, and that's why we invest in encouraging leaders throughout the organization.

Requirements

• Requires a 4-year degree (or equivalent industry experience) and at least 5-10 years supporting customers or internal partners in a fast-paced, enterprise-level, critical software support environment.
• Minimum 3-6+ years of people management experience
• Outstanding communication abilities (presentation, written, and verbal) and capacity to engage effectively with professionals at all levels.
• Strong critical thinking abilities and the capacity to handle difficult situations professionally
• A proven history of growing the scope of a team
• Familiarity with SaaS solutions necessary – AEP would be a preferred area
• Strong people skills. Has developed, in previous roles, strong, lasting relationships with multiple collaborators, partners and customers
• Demonstrates a sound understanding of Adobe's business, multiple functions, and path to market
• Works collaboratively, effectively, and efficiently with others
• Effective influencing and negotiation capabilities. Understands the core ideas behind influencing and negotiation when collaborating, communicating, or engaging with others. Verified track record of reaching mutually beneficial results.
• Clear capability to attract, grow, and maintain talent. Recognizes important skills, communicates the benefits of Adobe or the department, and applies fundamental methods to motivate, align, and activate others.

Benefits

• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance