Principal Product Manager

Join our team as a Principal Product Manager specializing in Sales and Support technology, utilizing AI to enhance customer experience and boost business growth.

Requirements

• Product Strategy and Vision: Craft, communicate, and advocate a distinct product vision and strategy for Sales and Support technologies, integrating AI to enhance customer engagement.
• Market Research and Analysis: Undertake meticulous market research to uncover customer needs, market trends, and competitive landscape.
• Roadmap Development: Build and maintain a detailed 4-quarterly product roadmap that aligns with business goals and customer needs.
• Cross-functional Collaboration: Collaborate closely with engineering, UX designers, sales, legal, and support teams to ensure successful product development and launch.
• Customer Engagement: Work with customers & key team members to gather feedback, grasp problems, and validate product concepts.
• Performance Metrics: Define and track critical metrics to measure product success and identify areas for improvement and innovation.
• AI Thought Leadership: Recognize opportunities where AI can significantly change the transactional digital-human exchanges.

Benefits

• Modern Environment: Join a forward-thinking company that values innovation and creativity.
• Collaborative Culture: Join a collaborative and inclusive team that values diverse perspectives and fosters a culture of continuous learning and growth.
• Career Growth: Opportunities for professional development and career advancement.