Remote Collections Specialist

ADT is seeking a Remote Collections Specialist to provide exceptional customer service and resolve account issues. The successful candidate will have a high school diploma or equivalent, one year of experience in first-party collections, and strong negotiation skills. The role offers a starting hourly rate of $17.00, with incremental increases, and a range of benefits, including healthcare, 401(k), and paid time off.

Requirements

• Resolve inbound and outbound calls using multiple applications and screens
• Respond to general billing inquiries to review and resolve account issues
• Negotiate and obtain payments from customers
• Meet minimal standards and goals monthly
• Maintain attendance and adherence goals

Benefits

• Healthcare benefits
• 401(k) plan with company match
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• Paid time off
• 6 paid holidays