Customer Service Representative - Johnson City, TN
Advanced Call Center Technologies, LLCTennessee, United States • Kingsport, Tennessee, United States • Johnson City, Tennessee, United States
Posted December 9, 2025
Full Time
About the Company
Advanced Call Center Technologies (ACT) delivers comprehensive outsourced call center solutions across the United States and globally, serving sectors such as financial services, mortgage, telecommunications, healthcare, cable, and retail. The company specializes in fraud prevention and detection, dispute management, and customer retention, as well as sales and marketing support and back‑office operations. By combining domestic, near‑shore, and far‑shore resources, ACT offers scalable, cost‑effective services that maintain high quality and regulatory compliance. Its integrated approach to customer experience and application fulfillment sets it apart in the competitive contact‑center market.
Job Description
We are seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. As a Customer Experience Representative, you’ll deliver best-in-class service to consumers calling in for assistance.
Requirements
- Ability to pass a criminal background check
- Basic computer and data entry skills
- Previous call center or customer service experience preferred
- High school diploma or GED required
Benefits
- Medical, dental, and vision insurance
- Paid time off
- Employee ownership program
- On-site work environment
