Customer Service Representative - Norman, OK
Advanced Call Center Technologies, LLCNorman, Oklahoma, United States
Posted April 4, 2026
Full Time
About the Company
Advanced Call Center Technologies (ACT) delivers comprehensive outsourced call center solutions across the United States and globally, serving sectors such as financial services, mortgage, telecommunications, healthcare, cable, and retail. The company specializes in fraud prevention and detection, dispute management, and customer retention, as well as sales and marketing support and back‑office operations. By combining domestic, near‑shore, and far‑shore resources, ACT offers scalable, cost‑effective services that maintain high quality and regulatory compliance. Its integrated approach to customer experience and application fulfillment sets it apart in the competitive contact‑center market.
Job Description
Customer Service Representatives use excellent communication and interpersonal skills to assist customers, resolving issues and meeting individual service and sales goals.
Requirements
- Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
- Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
- Multitasks by documenting information while speaking with the consumer.
- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Meets clients’ specific quality standards.
- Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
- Promotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration.
- Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
